General Terms and Conditions of the Webshop Quality Mark Foundation

These General Terms and Conditions of the Webshop Quality Mark Foundation have been drawn up in consultation with the Consumers' Association within the framework of the Self-Regulation Coordination Group (CZ) of the Social and Economic Council and will enter into force on 1 June 2014.

These Terms and Conditions will be used by all members of the Webshop Quality Mark Foundation, with the exception of financial services as referred to in the Financial Supervision Act and insofar as these services are supervised by the Netherlands Authority for the Financial Markets.

Table of contents:

Article 1 - Definitions

Article 2 - Identity of the entrepreneur Article 3 - Applicability

Article 4 - The offer Article 5 - The agreement Article 6 - Right of withdrawal

Article 7 - Obligations of the consumer during the cooling-off period

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

Article 9 - Obligations of the entrepreneur in case of withdrawal

Article 10 - Exclusion of the right of withdrawal Article 11 - The price

Article 12 - Compliance and additional warranty Article 13 - Delivery and execution

Article 14 - Duration transactions: duration, termination and extension Article 15 - Payment

Article 16 - Complaints procedure Article 17 - Disputes Article 18 - Industry guarantee

Article 19 - Additional or deviating provisions

Article 20 - Amendment of the general terms and conditions of the Webshop Quality Mark Foundation

Article 1 - Definitions

In these terms and conditions the following terms shall have the following meanings:

Supplementary agreement : an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these goods, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an arrangement between that third party and the entrepreneur;

Reflection period : the period within which the consumer can make use of his right of withdrawal;

Consumer : the natural person who is not acting for purposes relating to his trade, business, craft or profession;

Day : calendar day;

Digital content : data produced and supplied in digital form;

Duration contract : a contract aimed at the regular delivery of goods, services and/or digital content over a specific period;

Durable medium : any instrument – ​​including email – that enables the consumer or the entrepreneur to store information addressed personally to him in a way accessible for future consultation or use for a period of time adequate to the purposes for which the information is intended and which allows for the unchanged reproduction of the stored information;

Right of withdrawal : the option for the consumer to cancel the distance contract within the cooling-off period;

Entrepreneur : the natural or legal person who is a member of the Webshop Quality Mark Foundation and offers products, (access to) digital content and/or services remotely to consumers;

Distance contract : an agreement concluded between the entrepreneur and the consumer within the framework of an organised system for the distance sale of products, digital content and/or services, whereby up to and including the conclusion of the agreement exclusive or partly use is made of one or more techniques for distance communication;

Model withdrawal form : the European model withdrawal form set out in Appendix I to these terms and conditions;

Distance communication technology : means that can be used to conclude an agreement without the consumer and the trader having to be in the same place at the same time;

Article 2 – Identity of the entrepreneur

Name of the company: Clinique Elixir

Business address: Zwart Janstraat 134A, 3035 AZ, Rotterdam

Phone number and opening hours:

010 303 88 79, available on weekdays from 10:00 AM to 5:00 PM

Email address: shop@clinique-elixir.nl

Chamber of Commerce number: 69167966

VAT identification number: NL002478504B45

Professional association or organization to which Clinique Elixir is affiliated: Dutch Association of Skin Therapists

The professional title: Skin Therapist

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate before the distance contract is concluded how the general terms and conditions can be consulted with the entrepreneur and that they will be provided to the consumer free of charge as soon as possible at the consumer's request.

If the distance contract is concluded electronically, notwithstanding the previous paragraph, and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, the consumer will be informed where the general terms and conditions can be consulted electronically and that they will be sent free of charge to the consumer electronically or otherwise upon request.

In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and, in the event of conflicting conditions, the consumer can always rely on the applicable provision that is most favourable to him.

Article 4 – The offer

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

The offer contains a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, these must be a true representation of the products, services, and/or digital content offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.

Article 5 – The Agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the conditions set therein.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may terminate the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur may, within legal frameworks, investigate whether the consumer can meet their payment obligations, as well as all the facts and factors that are important for responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the contract, they are entitled to refuse an order or request with reasons or to impose special conditions on the execution.

The entrepreneur will send the following information to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier, at the latest upon delivery of the product, service or digital content:

the visiting address of the entrepreneur's establishment where the consumer can go with complaints;

the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

the information about warranties and existing after-sales service;

the price inclusive of all taxes of the product, service or digital content; where applicable, the costs of delivery; and the method of payment, delivery or performance of the distance contract;

the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;

if the consumer has a right of withdrawal, the model form for

In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery.

Article 6 – Right of withdrawal

For products:

The consumer can cancel an agreement regarding the purchase of a product during a reflection period of at least 14 days without giving any reason. The entrepreneur may ask the consumer for the reason for cancellation, but cannot oblige him to state his reason(s).

The reflection period referred to in paragraph 1 commences on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:

If the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by the consumer, received the last product. The entrepreneur may, provided that the consumer has been clearly informed of this prior to the ordering process, accept an order for multiple products with different delivery times.

if the delivery of a product consists of different shipments or parts: the day on which the consumer, or a third party designated by the consumer, has received the last shipment or the last part;

for contracts for regular delivery of products over a specific period: the day on which the consumer, or a third party designated by the consumer, has received the first product.

For services and digital content not supplied on a tangible medium:

The consumer can cancel a service agreement and a contract for the supply of digital content not supplied on a tangible medium within a period of at least 14 days without giving any reason. The trader may ask the consumer for the reason for cancellation, but may not force the consumer to state their reason(s).

The reflection period referred to in paragraph 3 commences on the day following the closing of the

Extended reflection period for products, services and digital content not delivered on a tangible medium if no information is provided about the right of withdrawal:

If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period will expire twelve months after the end of the original cooling-off period determined in accordance with the previous paragraphs of this article.

If the entrepreneur has provided the consumer with the information referred to in the previous paragraph within twelve months after the commencement date of the original reflection period, the reflection period will expire 14 days after the day on which the consumer received that information.

Article 7 – Obligations of the consumer during the cooling-off period

During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. The basic principle here is that the consumer may only handle and inspect the product as they would be allowed to in a shop.

The consumer is only liable for any diminished value of the product resulting from handling the product in a way that goes beyond what is permitted in paragraph

The consumer is not liable for any diminished value of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the time of concluding the agreement.

Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof

If the consumer exercises his right of withdrawal, he shall notify the entrepreneur of this within the cooling-off period by means of the model withdrawal form or in another unambiguous manner.

As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer shall return the product or hand it over to (an authorized representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to collect the product itself. The consumer has in any case observed the return period if he returns the product before the cooling-off period has expired.

The consumer returns the product with all supplied accessories, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.

The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

The consumer bears the direct costs of returning the product. If the entrepreneur has not stated that the consumer must bear these costs or if the entrepreneur indicates that he will bear the costs himself, the consumer does not have to bear the costs of return.

If the consumer revokes after having first expressly requested that the performance of the service or the supply of gas, water or electricity that have not been made ready for sale in a limited volume or certain quantity commences during the cooling-off period, the consumer owes the entrepreneur an amount that is proportional to that part of the obligation that the entrepreneur has fulfilled at the time of revocation, compared with the full fulfilment of the obligation.

The consumer shall not bear any costs for the performance of services or the supply of water, gas or electricity that are not made ready for sale in a limited volume or quantity, or for the supply of district heating, if:

the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the cost reimbursement in the event of withdrawal or the model withdrawal form, or;

the consumer has not expressly requested the commencement of the performance of the service or the supply of gas, water, electricity or district heating during the cooling-off period

The consumer shall not bear any costs for the full or partial supply of digital content not supplied on a tangible medium if:

he has not expressly agreed, prior to delivery, to the commencement of performance of the agreement before the end of the cooling-off period;

he has not acknowledged that he loses his right of withdrawal by giving his consent; or

the entrepreneur has failed to receive this statement from the consumer

If the consumer exercises his right of withdrawal, all additional agreements are automatically terminated.

Article 9 – Obligations of the entrepreneur in case of withdrawal

If the entrepreneur makes it possible for the consumer to notify the withdrawal electronically, he will immediately send a confirmation after receiving this notification.

The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notified him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with refunding until he has received the product or until the consumer proves that he has returned the product, whichever is the earliest.

The entrepreneur will use the same payment method the consumer used for the refund, unless the consumer agrees to a different method. The refund is free of charge for the consumer.

If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur is not obliged to reimburse the additional costs for the more expensive method.

Article 10 – Exclusion of the right of withdrawal

The entrepreneur may exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement:

Products or services whose price is subject to fluctuations on the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period

Agreements concluded during a public auction. A public auction is defined as a sales method in which products, digital content, and/or services are offered by the entrepreneur to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the supervision of an auctioneer, and in which the successful bidder is obligated to purchase the products, digital content, and/or services;

Service agreements, after full performance of the service, but only if:

the performance has begun with the consumer's express prior consent; and

the consumer has stated that he will lose his right of withdrawal once the entrepreneur has fully performed the agreement;

Service contracts for the provision of accommodation, if the contract provides for a specific date or period of performance and other than for residential purposes, the transport of goods, car rental services and catering;

Agreements relating to leisure activities, if the agreement provides for a specific date or period of performance thereof;

Products manufactured to consumer specifications which are not prefabricated and which are manufactured on the basis of an individual choice or decision by the consumer or which are clearly intended for a specific person;

Products that spoil quickly or have a limited shelf life;

Sealed products which are not suitable for return for reasons of health protection or hygiene and were unsealed after delivery;

Products which after delivery are irreversibly mixed with other products by their nature;

Alcoholic beverages, the price of which has been agreed upon at the time the contract is concluded, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market over which the entrepreneur has no influence;

Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;

Newspapers, periodicals or magazines, except for subscriptions to these;

The supply of digital content other than on a tangible medium, but only if:

the performance has begun with the consumer's express prior consent; and

the consumer has declared that he hereby exercises his right of withdrawal

Article 11 – The price

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

By way of exception to the previous paragraph, the entrepreneur may offer products or services with variable prices, the prices of which are subject to fluctuations in the financial market over which the entrepreneur has no influence. This subjection to fluctuations and the fact that any stated prices are target prices are stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

these are the result of statutory regulations or provisions; or

the consumer has the right to cancel the agreement with effect from the day on which the price increase takes effect

The prices stated in the offer of products or services include

Article 12 – Compliance with the agreement and additional warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal

An additional guarantee provided by the entrepreneur, its supplier, manufacturer or importer never limits the statutory rights and claims that the consumer can assert against the entrepreneur under the agreement if the entrepreneur has failed to fulfil its part of the agreement.

An additional guarantee is understood to mean any obligation of the entrepreneur, its supplier, importer or manufacturer in which it grants the consumer certain rights or claims that go beyond what it is legally obliged to do in the event that it has failed to fulfil its part of the

Article 13 – Delivery and execution

The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the granting of

The place of delivery is the address that the consumer has provided to the entrepreneur.

Taking into account what is stated in article 4 of these general terms and conditions, the entrepreneur will execute accepted orders with due speed, but at the latest within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will receive notification of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without charge and is entitled to any compensation.

After dissolution in accordance with the previous paragraph, the entrepreneur will immediately refund the amount paid by the consumer.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative made known to the entrepreneur, unless expressly stated otherwise.

Article 14 – Duration transactions: duration, termination and extension

Cancellation:

The consumer can at any time terminate an agreement that has been concluded for an indefinite period and which extends to the regular delivery of products (including electricity) or services.

cancel in accordance with agreed cancellation rules and a notice period of no more than one month.

The consumer can cancel an agreement that has been concluded for a definite period and which extends to the regular delivery of products (including electricity) or services at any time towards the end of the fixed term, taking into account the agreed cancellation rules and a notice period of no more than one month.

The consumer may, in the agreements referred to in the previous paragraphs:

cancel at any time and not be limited to cancellation at a specific time or during a specific period;

at least cancel them in the same manner as they were entered into by him;

always cancel with the same notice period as the entrepreneur has for himself

Extension:

An agreement entered into for a definite period and which provides for the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a specific period.

By way of exception to the previous paragraph, an agreement entered into for a fixed period and which provides for the regular delivery of daily newspapers, weekly newspapers and magazines may be tacitly extended for a fixed period of up to three months, if the consumer can cancel this extended agreement at the end of the extension with a notice period of no more than one month.

An agreement entered into for a definite period and which provides for the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may cancel at any time with a notice period of no more than one month. The notice period is no more than three months if the agreement provides for the regular, but less than once a month, delivery of daily newspapers, news and weekly newspapers and magazines.

An agreement with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines for trial purposes (trial or introductory subscription) is not automatically continued and ends automatically after the trial or introductory period.

Duration:

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 15 – Payment

Unless otherwise specified in the agreement or additional conditions, amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period commences on the day after the consumer has received confirmation of the agreement.

When selling products to consumers, the general terms and conditions may never obligate the consumer to pay more than 50% in advance. If an advance payment is agreed upon, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) until the agreed advance payment has been made.

The consumer has the duty to immediately report any inaccuracies in payment details provided or stated to the entrepreneur.

If the consumer fails to meet their payment obligation(s) on time, after the entrepreneur has notified them of the late payment and has granted the consumer a period of 14 days to still meet their payment obligations, if payment is not made within this 14-day period, the consumer will owe statutory interest on the outstanding amount and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by them. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500; and 5% on the next €5,000, with a minimum of €40. The entrepreneur may deviate from the aforementioned amounts to the consumer's advantage and

Article 16 – Complaints procedure

The entrepreneur has a sufficiently well-known complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described within a reasonable time after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.

A complaint about a product, service or the service of the entrepreneur can also be submitted via a complaint form on the consumer page of the website of the Stichting Webshop Keurmerk ( http://keurmerk.info/Home/MisbruikOfKlacht ) The complaint will then be sent to both the entrepreneur in question and to the Stichting Webshop Keurmerk

If the complaint cannot be resolved by mutual agreement within a reasonable period or within 3 months after submitting the complaint, a dispute arises that is subject to the dispute resolution procedure.

Article 17 – Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.

Disputes between the consumer and the entrepreneur regarding the conclusion or performance of agreements relating to products and services to be supplied or supplied by this entrepreneur can, subject to the provisions below, be submitted by both the consumer and the entrepreneur to the Webshop Disputes Committee, Postbus 90600, 2509 LP in The Hague ( sgc.nl ).

A dispute will only be dealt with by the Disputes Committee if the consumer has first submitted his complaint to the entrepreneur within a reasonable time.

The dispute must be submitted to the Disputes Committee in writing no later than twelve months after the dispute has arisen.

If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. If the entrepreneur wishes to do so, the consumer must state in writing within five weeks of a written request from the entrepreneur whether they also wish to do so or whether they wish to have the dispute handled by the competent court. If the entrepreneur does not hear the consumer's choice within the five-week period, the entrepreneur is entitled to submit the dispute to the competent court.

The Disputes Committee will make a decision under the conditions as set out in the Disputes Committee regulations ( http://www.degeschillencommissie.nl/over-ons/de-commissies/2701/webshop ). The decisions of the Disputes Committee are binding.

The Disputes Committee will not handle a dispute or will discontinue the handling of the dispute if the entrepreneur has been granted a moratorium, has become bankrupt or has actually ceased his business activities before a dispute has been dealt with by the committee at the hearing and a final decision has been made.

If, in addition to the Webshop Disputes Committee, another disputes committee that is recognised or affiliated with the Foundation for Consumer Disputes Committees (SGC) or the Financial Services Complaints Institute (Kifid) is competent, for disputes relating mainly to the method of distance selling or service provision, the Disputes Committee Foundation Webshop Keurmerk will preferably have jurisdiction. For all other disputes, the other recognised disputes committee affiliated with the SGC or Kifid will be preferred.

Article 18 – Industry Guarantee

The Webshop Trustmark Foundation guarantees compliance with the binding recommendations of the Webshop Trustmark Disputes Committee by its members, unless the member decides to submit the binding recommendation to a court for review within two months of its issuance. This guarantee is revived if the binding recommendation is upheld after review by the court and the judgment confirming this has become final and binding. The Webshop Trustmark Foundation will pay out up to a maximum of €10,000 per binding recommendation. For amounts exceeding €10,000 per binding recommendation, the Foundation will pay out €10,000. For any excess amount, the Webshop Trustmark Foundation has a best-efforts obligation to ensure that the member complies with the binding recommendation.

To apply for this guarantee, the consumer must submit a written request to the Webshop Quality Mark Foundation and transfer his claim against the entrepreneur to the Foundation.

Webshop Quality Mark. If the claim against the entrepreneur exceeds €10,000, the consumer is offered the option of transferring their claim, in excess of €10,000, to the Webshop Quality Mark Foundation. This organization will then pursue payment of the claim in its own name and at its own expense in court to satisfy the consumer.

Article 19 – Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Article 20 – Amendment of the general terms and conditions of the Webshop Quality Mark Foundation

The Webshop Quality Mark Foundation will not amend these terms and conditions without consulting with the Consumers' Association.

Changes to these terms and conditions will only become effective after they have been published in an appropriate manner, with the understanding that in the event of applicable changes during the term of an offer, the most favourable provision for the consumer will apply.

Address of the Webshop Quality Mark Foundation: Weteringschans 108 1017 XS Amsterdam

Annex I: Model withdrawal form

Model withdrawal form

(only complete and return this form if you wish to cancel the agreement)

To: [entrepreneur's name] 

[geographic address of the entrepreneur]

[entrepreneur's fax number, if available]

[email address or electronic address of entrepreneur]

I/We* hereby inform you that I/we* terminate our agreement concerning the sale of the following products: [product designation]*

the supply of the following digital content: [designation of digital content]* the performance of the following service: [designation of service]*, revokes/withdraws*

Ordered on*/received on* [date of ordering services or receiving products]

[Consumer name(s)]

[Consumer's address]

[Consumer(s) Signature] (only when this form is submitted on paper)

* Cross out what does not apply or fill in what applies.

Cancellation, Rescheduling, and No-Show Policy at Clinique Elixir

At Clinique Elixir, we strive to provide our clients with the best possible service. To ensure this, we have a clear policy for appointment cancellations, rescheduling, and no-shows. This policy helps us manage our time effectively and minimize financial losses.

1. Free Cancellation or Rescheduling

Clients can cancel or reschedule their appointment free of charge up to 48 hours before the scheduled appointment. This gives us enough time to schedule other clients and make the most of our time.

2. Cancellations or Reschedules Within 48 Hours

If a client cancels or reschedules within 48 hours of their appointment , they will be charged 25% of the total amount of the booked treatment . This is necessary to compensate for lost time, as we cannot schedule a replacement client at short notice.

3. No-Show (Not Showing Up)

In the event of a no-show, when a client fails to show up for their appointment without prior notice, 100% of the booked treatment will be charged. For the first no-show, the penalty will be converted into a deposit for the next appointment . This deposit will then be deducted from the cost of the next treatment.

4. Payment of Fines

After a late cancellation, rescheduling, or no-show, the client will receive an invoice. This invoice must be paid before a new appointment can be scheduled. If payment is not received, we will be forced to transfer the claim to a debt collection agency.

5. Illness or Emergency

In case of illness or emergency, the fine will be converted into a deposit for the next appointment . This amount will then be deducted from the next treatment. We strive to be flexible in this regard, while also managing our time effectively.

6. Deposit or Down Payment for Future Appointments

For clients who regularly cancel, reschedule, or have no-shows, we may ask for a deposit or full advance payment for future appointments. This ensures our time and resources are managed effectively and prevents further losses.

This policy is designed to help us limit financial losses while offering flexibility where possible. We appreciate your understanding and cooperation.

PRIVACY STATEMENT

Clinique Elixir respects the privacy of visitors to the Website, in particular the rights of visitors

with regard to the automated processing of personal data. For the sake of complete transparency with

We have therefore formulated and implemented a policy for our customers regarding these processes.

itself, its purpose and the possibilities for data subjects to exercise their rights as best as possible.

to exercise.

For any additional information regarding the protection of personal data, please visit the website of the

Dutch Data Protection Authority: https://autoriteitpersoonsgegevens.nl/nl .

Until you accept the use of cookies and other tracking systems on the website, we will not place any non-

anonymized analytical cookies and/or tracking cookies on your computer, mobile phone or tablet.

By continuing to visit the Website you accept the following terms of use.

The current version of the privacy statement available on the Website is the only version applicable for as long as

you visit the Website, until a new version replaces the current version.

 

Article 1 - Legal provisions

1. Website (hereinafter also referred to as “the website”): www.clinique-elixir.nl

2. Controller of the processing of personal data (hereinafter also: “The controller”): Clinique Elixir,

located at Rotterdamsedijk 441c, 3112 AS Schiedam, Chamber of Commerce number: 69167966.

 

Article 2 - Access to the website

Access to and use of the website is strictly personal. You will use this website and the data and information

not to use the information provided therein for commercial, political or advertising purposes, or for

any commercial offers and in particular do not use it for unsolicited electronic offers.

 

Article 3 - The content of the website

All brands, images, texts, comments, illustrations, (animation) pictures, video images, sounds, as well as all

technical applications that can be used to make the website function and more generally all

components used on this site are protected by law through intellectual property rights. Any

reproduction, repetition, use or adaptation, in any way whatsoever, of the whole or only part thereof,

including the technical applications, without prior written consent of the person responsible,

is strictly prohibited. If the administrator does not take immediate action against any infringement, it cannot be

taken as tacit consent or waiver of prosecution.

 

Article 4 - Management of the website

For the proper management of the website, the administrator may at any time:

suspend, interrupt or restrict access to a certain category of visitors for the entire or a certain period

part of the website

delete any information that may disrupt the functioning of the website or is in conflict with national or

international law or contrary to internet etiquette

make the website temporarily unavailable in order to perform updates

 

Article 5 - Responsibilities

The administrator is in no event responsible for any failure, malfunction, difficulty or interruption of the

functioning of the website, which makes the website or one of its functionalities inaccessible. The manner

through which you connect to the website is your own responsibility. You must take all appropriate measures

to protect your equipment and your data against, among other things, virus attacks on the Internet. You are

You are also responsible for the websites and data you consult on the internet.

The administrator is not liable for any legal proceedings taken against you:

because of the use of the website or services accessible via the internet

for violating the terms of this privacy policy

The administrator is not responsible for any damage that you, or third parties or your equipment may incur.

as a result of your connection to or use of the website. You will refrain from any action against the

administrator as a result.

If the administrator becomes involved in a dispute as a result of your use of this website, he is entitled to take all necessary steps

to recover from you any damages he suffers and will suffer as a result.

 

Article 6 - Collection of data

Your data is collected by Clinique Elixir. Personal data means: all information about

an identified or identifiable natural person; an identifiable natural person is one who is

person who can be identified directly or indirectly, in particular by reference to an identifier such as a

name, an identification number, location data, an online identifier or one or more elements that characterize

are related to physical, physiological, genetic, psychological, economic, cultural or social identity.

The personal data collected on the website are mainly used by the administrator for

maintaining relations with you and, if applicable, processing your orders.

 

Article 7 - Your rights with regard to your data

Under Article 13 paragraph 2 sub b GDPR, everyone has the right to access, rectify or erase his or her personal data.

personal data or restriction of processing concerning him or her, as well as the right to object to processing

to make and the right to data portability. You can exercise these rights by contacting us

contact us via administratie@clinique-elixir.nl.

Any such request must be accompanied by a copy of a valid identity document showing your

signed and stating the address where you can be contacted.

You will receive a response to your request within 1 month of submitting it. Depending on the complexity of the

the requests and the number of requests, this period may be extended by 2 months if necessary.

 

Article 8 - Processing of personal data

In the event of a violation of any law or regulation of which the visitor is suspected and for which the

If authorities require personal data collected by the controller, it will be provided to them after a

explicit and reasoned request from those authorities, after which these personal data will no longer be

the protection of the provisions of this privacy statement falls.

If certain information is necessary to access certain functionalities of the website, the

the controller must indicate the mandatory nature of this information when requesting it

Facts.

 

Article 9 - Commercial offers

You may receive commercial offers from the administrator. If you no longer wish to receive these, please send

an email to the following address: administratie@clinique-elixir.nl.

If you encounter any personal data while visiting the website, you should refrain from doing so.

collection thereof or any other unauthorized use as well as any act that constitutes an infringement of personal data

privacy of that person(s). The administrator is in no way responsible for the above mentioned

Situations.

 

Article 10 - Data retention period

The data collected by the website administrator will be used and stored for the period as stipulated by law.

has been determined.

 

Article 11 - Cookies

1. A cookie is a small text file that is placed on your hard drive when you visit our website.

Your computer. A cookie contains data so that you can be recognized as a visitor each time you visit our website.

It is then possible to configure our website specifically for you and make logging in easier. When you use our

When you visit our website, a banner will appear informing you about the use of cookies. If you continue to use

By using our website, you accept its use. Your consent is valid for a period of thirteen months.

2. We use the following types of cookies on our website:

- Functional cookies: such as session and login cookies for keeping track of session and login information.

- Anonymized Analytical cookies: to gain insight into visits to our website based on information

about visitor numbers, popular pages and topics. This way we can improve communication and

to better tailor information provision to the needs of visitors to our website. We cannot see who

visits our websites or from which PC the visit takes place.

- Non-anonymized Analytical cookies: to gain insight into visits to our website based on

information about visitor numbers, popular pages and topics. This allows us to improve communication

and information provision better tailored to the needs of visitors to our website.

- Tracking cookies: such as advertising cookies that are intended for showing relevant advertisements. From the

Information about visited websites can be used to derive personal interests. This allows organizations to

show website visitors targeted advertisements, for example. Tracking cookies make it possible to create profiles of

to set up people and treat them differently. Tracking cookies are usually used to collect personal data

incorporated.

3. More specifically, we use the following cookies:

- Google Analytics anonymized (analytical cookies)

- Google Analytics (analytical cookie)

- Facebook (tracking cookie)

- Google Adwords (tracking cookie)

4. When you visit our website, cookies from the controller and/or third parties may be placed on your device.

are installed.

5. For more information about the use, management and deletion of cookies for each operating system, please visit

We advise you to consult the following link: https://autoriteitpersoonsgegevens.nl/nl/onderwerpen/internet-telefoon-

TV and mail/cookies#faq

 

Article 12 - Images and products offered

No rights can be derived from the images accompanying the products offered on the website.

Article 13 - Applicable law

These terms and conditions are governed by Dutch law. The court of the administrator's place of business is

exclusive jurisdiction in any disputes regarding these terms and conditions, except when a legal provision applies

exception applies.

 

Article 14 - Contact

For questions, product information or information about the website itself, please contact: Administration Department,

administratie@clinique-elixir.nl, 0103038879.

Article 15 - Attribution

This privacy statement was created with the help of Rocket Lawyer (https://www.rocketlawyer.com/nl/nl).

This privacy statement applies from until further notice.

COOKIE STATEMENT

1. The use of cookies

www.clinique-elixir.nl uses cookies. A cookie is a simple small file that is stored with pages of this website.

website and/or Flash applications are sent and stored by your browser on the hard drive of your computer, mobile phone,

smartwatch or tablet is stored. The information stored therein can be sent back to our servers on a subsequent visit

be returned.

The use of cookies is very important for the proper functioning of our website, but also cookies that you do not want

Seeing the effect immediately is very important. Thanks to the (anonymous) input from visitors, we can improve the use of the website.

improve and make it more user-friendly.

 

2. Consent to the use of cookies

Your consent is required for the use of certain cookies. We do this by means of a so-called

Cookie banner.

 

3. Types of cookies and their purposes

We use the following types of cookies:

- Functional cookies: these allow us to improve the functioning of the website and make it more user-friendly for you.

visitor. For example, we store your login details or what you've put in your shopping cart.

- Anonymized analytical cookies: these ensure that every time you visit a website an anonymous

A cookie is generated. These cookies know whether you have previously visited the site or not. Only on your first visit,

a cookie is created, and on subsequent visits the already existing cookie is used. This

This cookie is only used for statistical purposes. It allows us to collect the following data:

the number of unique visitors

how often users visit the site

which pages users view

how long users view a particular page

on which page visitors leave the site

- Analytical cookies: these ensure that a cookie is generated every time you visit a website.

These cookies know whether you have visited the site before or not. Only on your first visit, a cookie is used.

created, on subsequent visits the already existing cookie will be used. This cookie is only used for

Statistical purposes. This means that the following data may be collected, such as:

which pages you have viewed

how long you stayed on a particular page

which page you left the site on

- First-party tracking cookies: these allow us to learn that you've visited other websites in our network, in addition to our own. The resulting profile is not linked to your name, address, email address, etc., but only serves to tailor advertisements to your profile so that they are as relevant to you as possible. We ask your permission for these cookies. Without your consent, these cookies will not be placed.

Third-party tracking cookies: these track which pages you visit online to build your personal profile. This profile is not linked to your name, address, email address, or other information known to us, but only serves to tailor advertisements to your profile so that they are as relevant to you as possible. We ask your permission for these cookies. Without your consent, these cookies will not be placed.

Social media-related cookies: these allow social media platforms like Facebook and LinkedIn to track which articles and pages you share via their social media sharing buttons. They may also contain tracking cookies that track your browsing behavior across the web.

- Site improvement cookies/optimization cookies: these allow us to test different versions of a web page to

see which page is visited the most.

 

4. Your rights with regard to your data

You have the right to access, rectify, restrict and delete your personal data. You also have the right to

Objection to the processing of personal data and right to data portability. You can exercise these rights

by sending us an email at klantenservice@clinique-elixir.nl. To prevent abuse, we may ask you to

to identify you adequately. When it concerns access to personal data linked to a cookie, we ask you

Send a copy of the cookie in question. You can find this in your browser settings.

 

5. Blocking and deleting cookies

You can easily block and delete cookies yourself at any time via your internet browser. You can also configure your internet browser

Set it so that you receive a message when a cookie is placed. You can also indicate that certain cookies

may not be placed. For this option, see the help function of your browser. If you disable cookies in your browser

If you remove this, it may affect the pleasant use of this website.

Some tracking cookies are placed by third parties who, among other things, show you advertisements via our website. These

You can delete cookies centrally via youronlinechoices.com

Please be aware that if you do not want cookies, we can no longer guarantee that our Website will function properly.

works. Some site functionality may be lost, or you may even be unable to visit the website at all.

In addition, refusing cookies does not mean that you will no longer see any advertisements at all. The advertisements

are then no longer tailored to your interests and can therefore be repeated more often.

How you can adjust your settings varies by browser. If necessary, consult your browser's help function, or

Click on one of the links below to go directly to your browser's manual.

Firefox:https://support.mozilla.org/nl/kb/cookies-remove-data-wisen-websites-saved

Google Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform=Desktop&hl=nl

Internet Explorer: https://support.microsoft.com/nl-nl/kb/278835

Safari on smart phone: https://support.apple.com/nl-nl/HT201265

Safari on Mac: https://support.apple.com/nl-be/guide/safari/sfri11471/mac

 

6. New developments and unforeseen cookies

The texts on our website may be modified at any time due to ongoing developments. This also applies

for our cookie statement. Please read this statement regularly to stay informed of any

changes.

Blog articles may use content hosted on other sites and on www.clinique-elixir.nl

is unlocked using certain codes (embedded content). Think of YouTube videos, for example. This

Codes often use cookies. However, we have no control over what these third parties do with their cookies.

It is also possible that cookies are placed via our websites by others, which we do not always agree with.

Have you encountered any unexpected cookies on our website that you cannot find in our overview? Please let us know.

Please contact us via klantenservice@clinique-elixir.nl. You can also contact the third party directly and ask which

cookies they place, what the reason is, what the lifespan of the cookie is and how they protect your privacy

have guaranteed.

 

7. Final remarks

We will have to update these statements from time to time, for example when we change our website or the rules

Changes regarding cookies. You can consult this webpage for the latest version.

If you have any questions or comments, please contact klantenservice@clinique-elixir.nl.

June 24, 2022